CUSTOMER STORY
130 Locations & Zero Missed Deadlines: How Franklin Street Gets It Done with Leasecake
Background
Franklin Street is a national, fully-integrated commercial real estate firm providing tailored solutions for everything from investment sales and insurance to property management and tenant representation. When it comes to lease administration, the responsibility for managing client portfolios—sometimes over 130 locations—rests on the capable shoulders of Alice Grimm, Director of Lease Administration.
With over 20 years of industry experience, Alice brings deep expertise and personal commitment to every lease she manages. She personally abstracts and tracks lease data on behalf of clients, using Leasecake to keep everything organized, accessible, and on track.
“My clients trust me to manage their lease obligations, and I trust Leasecake to help me deliver.”
Franklin Street relied on spreadsheets, emails, and manual reminders to manage lease obligations across client portfolios.
Alice Grimm attempted to work with outsourced lease abstraction companies to handle the manual process, but they lacked proper results. Then, she found Leasecake.
Challenges
Before adopting Leasecake, Franklin Street relied on spreadsheets, emails, and manual reminders to manage lease obligations across client portfolios. This approach left a lot of room for human error and made proactive management difficult. Critical clauses could be overlooked. Important deadlines could sneak up without warning. And creating custom reports for clients often meant digging through documents one by one.
Early on, Franklin Street also experimented with outside lease abstraction companies, but found the results lacking. “The teams we worked with didn’t truly understand leases,” says Alice. “So I started abstracting everything myself. It takes time, but Leasecake makes it efficient—and I know it’s being done right.”
“If someone were on the fence about Leasecake, I’d tell them this: It’s user-friendly, it’s reliable, and it’s built by people who know what they’re doing. I trust the platform, and I trust the team. It gives me total confidence that my lease data is right—and that my clients are covered.”
Alice Grimm
Director of Lease Administration, Franklin Street
Solution
Since implementing Leasecake in 2022, Franklin Street has transformed how lease data is managed and shared. Alice now handles all abstraction manually within the platform, leveraging Leasecake’s intuitive interface, reporting tools, and automated reminders to stay ahead of every deadline.
The platform acts as a shared source of truth, giving both Alice and her clients real-time visibility into their lease obligations—without flipping through binders or spreadsheets.
But the real differentiator? The Leasecake team.
“The support has been phenomenal from day one. I never feel like I’m bothering anyone. I get answers fast, and I always feel like someone’s watching out for me.”
Whether she reaches out via chat or email, she’s confident that her questions will be answered quickly—and thoughtfully.
When Alice flagged an issue to the Leasecake team, it was addressed promptly, and the product team followed up to confirm the update—to ensure her workflow isn’t disrupted.
“It was only a one-time fix and I could tell they cared about solving the problem for good. I felt heard.”
She also praises Leasecake’s ongoing education resources, like Leasecake University, product updates, and featured webinars, which help her and her clients stay confident and informed.
Results
1
No More Missed Dates or Deadlines
Leasecake’s automated reminders and task tracking have become Alice’s secret weapon. She no longer has to rely on memory or spreadsheets to manage critical obligations. “It saves me hours every week—and gives my clients peace of mind knowing nothing is slipping through the cracks.”
2
Faster, Smarter Reporting
Need to pull permitted transfer language from 60 leases? No problem. “With Leasecake, that kind of search is quick and painless,” Alice says. “It used to take all day. Now I can generate a report and send it to my client in minutes.”
3
Client Confidence Through Simplicity
Franklin Street’s clients aren’t lease experts—and they don’t need to be. Thanks to Leasecake’s clean interface, clients can log in and find what they need without extra hand-holding. “They’re always surprised by how easy it is to use. And it reflects well on Franklin Street as we are able to be more efficient and timely in our responses to clients. ”
Leasecake is a top rated solution
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Their Success Started Here.
Yours Can Too.
Let’s turn your lease headaches into automated solutions.
