CUSTOMER STORY
Insights from a 100+ Location Dunkin’ Franchisee and Inspire Brands
Hear Dipak Patel’s story, Owner of Anna Management, a thriving Dunkin’ franchise with 102+ locations.
Background
Anna Management is a major franchisee operating 102 Dunkin’ locations led by Dipak Patel, whose journey began in 1989 after immigrating to the United States from India and acquiring his first Dunkin’ store. Over the past 35 years, under the guidance of Dipak and his son, Dwar Patel, Anna Management to become one of the largest and most successful Dunkin’ franchisees by embracing technological advancements and strategic outsourcing to streamline operations and focus on growth.
- Time-consuming manual tracking: “Every year brought surprises from landlords about renewals. It cost money, and it was time to fix it.”
- Inaccurate and inaccessible data: Internal teams often needed location information that wasn’t readily available, leading to delays and inefficiencies.
- High risk of missed critical dates: The reliance on spreadsheets increased the risk of missing important lease dates, incurring additional costs.
With Jack and his small team managing leases, the need for a more reliable system became evident. After evaluating alternative vendors, MB2 Dental chose Leasecake for its user-friendly interface and unlimited user access.
Anna Management is one of the largest and most successful Dunkin’ franchisees.
Dipak Patel, an immigrant from India, started with one Dunkin’ store in 1989 and now leads Anna Management, a top franchisee of 102 Dunkin’ locations, alongside his son Dwar, leveraging technology and strategic outsourcing to drive growth.
Units and Growing
Growth Rate
Years in Business
Challenges
When Jack Byrd joined MB2 Dental over two years ago, the company had 400 locations and managed leases using spreadsheets, which led to significant inefficiencies and risks. “Our old system caused confusion and some disorganization, which was a huge problem at times for our company.” Jack recalls. The fear of the unknown was a challenge, with landlords giving unexpected notifications and internal teams struggling to find accurate lease information. This unreliable system posed several specific pain points:
- Time-consuming manual tracking: “Every year brought surprises from landlords about renewals. It cost money, and it was time to fix it.”
- Inaccurate and inaccessible data: Internal teams often needed location information that wasn’t readily available, leading to delays and inefficiencies.
- High risk of missed critical dates: The reliance on spreadsheets increased the risk of missing important lease dates, incurring additional costs.
With Jack and his small team managing leases, the need for a more reliable system became evident. After evaluating alternative vendors, MB2 Dental chose Leasecake for its user-friendly interface and unlimited user access.
"Leasecake has been a game-changer for us, providing a clear overview of our entire portfolio and helping us keep track of critical lease dates, which has allowed us to stay proactive and avoid costly mistakes.”
Dipak Patel
CEO, Anna Management
Solution
When Jack Byrd joined MB2 Dental over two years ago, the company had 400 locations and managed leases using spreadsheets, which led to significant inefficiencies and risks. “Our old system caused confusion and some disorganization, which was a huge problem at times for our company.” Jack recalls. The fear of the unknown was a challenge, with landlords giving unexpected notifications and internal teams struggling to find accurate lease information. This unreliable system posed several specific pain points:
- Time-consuming manual tracking: “Every year brought surprises from landlords about renewals. It cost money, and it was time to fix it.”
- Inaccurate and inaccessible data: Internal teams often needed location information that wasn’t readily available, leading to delays and inefficiencies.
- High risk of missed critical dates: The reliance on spreadsheets increased the risk of missing important lease dates, incurring additional costs.
With Jack and his small team managing leases, the need for a more reliable system became evident. After evaluating alternative vendors, MB2 Dental chose Leasecake for its user-friendly interface and unlimited user access.
Results
1
Significant time and resource savings
With Leasecake, Casper’s Lease Administration team no longer spends excessive time gathering lease data or double-checking information across multiple documents. Instead, Leasecake’s automated data access and reporting have enabled the team to focus on strategic growth and operational initiatives, reclaiming valuable hours that were previously lost to administrative tasks.
2
Proactive, Timely Lease Management
Leasecake’s alerts and reminders have empowered Casper’s Lease Administration team to stay ahead of critical dates and lease terms, allowing the team to negotiate and plan proactively. This shift from a reactive to a proactive approach has allowed Casper to make better decisions, improve negotiation outcomes, and operate more smoothly across its portfolio.
3
A Trusted Partner for Future Growth
Leasecake’s value extends beyond the present moment. Casper appreciates that Leasecake is not just a solution for today’s needs but a scalable platform that will continue to support their expanding portfolio as they add new locations. Leasecake customers across retail, fitness, and foodservice sectors similarly report that they view Leasecake as a strategic partner, one that will continue to grow alongside their brands.
Leasecake is a top rated solution
G2 is an independent review site where real users rate software. Since 2019, we’ve been highly rated, earning badges that showcase our value and customer satisfaction.
Their Success Started Here.
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